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Frequently Asked Questions
Quick answers for wholesale buyers. Still unsure? Message us on WhatsApp.
Are your Casio watches genuine?
Yes — 100%. We only trade genuine Casio stock and reject mixed or replica batches. Every unit is serial- and module-verifiable.
What is the minimum order quantity (MOQ)?
50 pieces minimum, across all models. That's a low entry point for new buyers — you can test with a small order and scale up.
How is the price calculated?
Transparent rule: wholesale price = cost + 6% (our margin). The price list is refreshed monthly, and the latest price is always confirmed on WhatsApp.
What currency are prices in?
All prices are in US dollars (USD / US$), per piece, FOB Hong Kong / Shenzhen. If a supplier list is issued in Hong Kong dollars (HKD), we convert it to USD at the prevailing exchange rate before quoting — every price on this website and on WhatsApp is USD.
How do I get a price / quote?
Message us on WhatsApp with the models and quantities you want, or ask for the full Excel price list. We reply within business hours.
How do I pay?
30% deposit confirms the order; the balance is settled before dispatch. We don't take online payment — terms are agreed directly on WhatsApp. We support international settlement (T/T and other methods by agreement).
How long is delivery?
Production and delivery lead time is 1–2 months from order confirmation. Shipping to your country (and customs clearance) can extend this — we'll give a clear estimate when you order.
Can I order samples first?
Yes. Sample units are available for most references at sample price, ideal before a bulk commitment.
Where do you ship from?
From Hong Kong / Shenzhen. We ship worldwide via DHL, FedEx, UPS or your own forwarder.
Is there a warranty?
Genuine Casio watches carry Casio's standard warranty where the official card applies. As a wholesale supplier we support you on factory defects at order level — talk to us about any issue.
Are you an official Casio authorized dealer?
No. We are an independent wholesale supplier sourcing from the Hong Kong / Shenzhen hub. This lets us offer a low MOQ and transparent cost + 6% pricing.
Which countries do you serve?
Worldwide, with most orders to Southeast Asia, South Asia and the Middle East. If you can receive courier or use a forwarder, we can likely serve you.
What if a model isn't in the price list?
Message us anyway. We can source most Casio references on request, including newer releases.
Another question?
We're happy to help.